Your information.
Privacy
notice.
About this privacy notice
Last updated: 9 November 2026. Policy version: 2026-11-09.2. This notice explains how Volidion handles personal information in connection with Tabletop Shop, Lantern Lanes purchases, customer support, cancellations and feedback. Volidion determines the purposes and means of the processing it carries out and is the controller for that processing.
Contact and mailing address
For questions about this notice or to exercise an applicable privacy right, email customerservice@volidion.com. Our business mailing address is: Volidion 8030 La Mesa Blvd Unit #3182 La Mesa, CA 91942 United States
Information we collect and its sources
When you browse, our hosting and security providers process technical information needed to deliver and protect the website, which may include an IP address, device or browser information, requested resources, times and diagnostic information. When you purchase, Payhip and its payment processor collect checkout information. We receive or can access the order information those services make available to us, such as the purchase email, product, order reference, date, amount, tax, country and transaction or refund status. We do not receive full payment-card details through this storefront. When you contact us, we collect the information you send. Feedback includes your message and an optional reply email. A cancellation request includes your name, purchase email, the order details you provide, a cancellation statement, a reference and submission time. We also process correspondence needed to handle an order, refund, privacy request or complaint.
How we use information and our lawful bases
We use order information to fulfil and support purchases, provide access, handle cancellations and process refunds. Where a contract-related lawful basis applies, this processing is necessary to perform our contract with you or take steps you request before entering into it. We use support messages, optional feedback and necessary technical information to respond, resolve problems, protect the service and improve our product. Where legitimate interests is the applicable basis, our interests are running a secure and useful shop, assisting customers and understanding product problems. We consider those interests against your rights and expectations. We keep information needed to satisfy applicable tax, accounting or other legal duties on the legal-obligation basis where that basis applies. We may also retain information reasonably needed to establish, exercise or defend legal claims. We rely on consent where a particular activity legally requires it; consent to optional marketing is not a condition of purchase or support.
Information required to provide a service
The payment provider needs certain checkout information to process an order. We need enough order information to locate a purchase and handle a request. Without that information we may be unable to complete the requested service, although we will try to help identify the order. A reply email is optional for general feedback. Do not send full payment-card numbers, identity documents or other unnecessary sensitive information in feedback or cancellation forms.
Providers and other disclosures
We use Payhip for checkout, receipts, order records and digital delivery; its connected payment processor, currently Stripe, processes payments and refunds. Amazon Web Services hosts this website and supports our request handling, email delivery and necessary diagnostics. Our customer-service email systems process the messages we receive and send. We share information only as needed for those services, customer support, legal obligations, protection of rights or another lawful purpose described here. Providers may process information on our behalf and may also process information for their own legal, fraud-prevention or service obligations. Their own privacy notices explain their separate processing. Authorised access to order and correspondence information is limited to those who need it for these purposes. We may disclose information where required by law or reasonably necessary to establish, exercise or defend legal claims. Volidion does not sell or rent customer contact lists or use customer information for cross-context behavioural advertising.
International processing
Volidion operates in the United States. Our providers may process information in the United States, the United Kingdom and other countries in which they or their service providers operate. Those countries may have different data-protection laws. Where applicable law requires safeguards for a particular international transfer, the relevant transfer arrangements must satisfy that law. Contact customerservice@volidion.com for information about the arrangements and any safeguards relevant to your information, including how to obtain an available copy. This notice does not represent that all providers use the same transfer mechanism.
How long we keep information
We retain order, payment and tax records for the periods needed to comply with applicable recordkeeping duties. Support, feedback and cancellation correspondence is kept for as long as reasonably necessary to resolve the matter, fulfil obligations and handle relevant claims. Retention depends on the purpose, legal requirements, the nature of a request and whether a dispute remains open. When information is no longer needed, we delete or anonymise it as appropriate, subject to legitimate backup, legal-preservation and provider-retention requirements. Technical diagnostics have limited retention appropriate to their security and troubleshooting purpose.
Cookies, local information and marketing
The Tabletop Shop storefront does not use advertising pixels, optional analytics, newsletter signup or customer accounts. Its feedback and cancellation drafts remain in page memory and disappear when you refresh or close the page. No card details are stored in those drafts. Payhip and the payment processor operate their own checkout pages and may use cookies or similar technologies under their own notices and consent arrangements. We do not add feedback or cancellation email addresses to a marketing list. Any future optional tracking or marketing will be assessed and the relevant notices or choices updated before it is introduced.
Your privacy rights
Depending on your location and applicable law, you may have rights to access, correct, erase or obtain a portable copy of personal information, restrict processing, object to processing, or withdraw consent where processing relies on consent. These rights have legal conditions and exceptions. For example, an erasure request may not require deletion of records we must retain by law. You may object to processing based on legitimate interests on grounds relating to your particular situation. We will assess an objection under the applicable law. You may withdraw a consent at any time without affecting the lawfulness of processing before withdrawal. Send requests to customerservice@volidion.com. We may ask for proportionate information to verify a request or locate the relevant records. We respond within the applicable legal timeframe, normally one month for requests governed by EU or UK data-protection law, and explain any permitted extension or refusal. Please contact the payment or checkout provider directly as well for information it controls independently.
Complaints
Please contact customerservice@volidion.com if you have a privacy concern. You may also complain to a competent data-protection authority where applicable law gives you that right. UK individuals can contact the Information Commissioner's Office at ico.org.uk. EU individuals can contact the supervisory authority in the Member State where they live or work or where an alleged infringement occurred.
Security and children
We use reasonable technical and organisational measures appropriate to the information and risks, including encrypted connections, restricted access and limited collection. No internet service or email system can guarantee absolute security. We assess security incidents and make notifications where required by applicable law. The shop is intended for purchases by people with the legal capacity or authorisation to buy. Adults may purchase the game for household use. We do not design our forms to collect personal information from children. If you believe a child has provided information that should not have been collected, contact us so we can assess and address it.
Updates to this notice
We may update this notice when our practices or legal requirements change. The version and update date identify the current text. Where the law requires an additional notice or choice for a material change, we will provide it.
Cancel a purchase or request a refund · customerservice@volidion.com